eTIQH: Electronic Tool to Improve Quality of Health

AKDN dHRC in collaboration with the Novartis Foundation developed Electronic Tool to Improve Quality of Health (eTIQH) in efforts to address lack of access to quality primary healthcare in efforts to improve patient health outcomes.

eTIQH acts as a digital supervision tool that supports health care leadership to improve the quality of health care services provided by health care providers. The tool facilitates health system managers to monitor health facilities under their umbrella and allows them to provide performance feedback to the health workers in these facilities in real-time.

eTIQH consists of two interfaces: Android-based mobile application and a web portal. The Android-based mobile application aims to improve the quality of health care services through monitoring and reporting tools. These tools assist with organizational assessments, feedback, and evidence-based planning.

  • Physical environment and equipment: do health facilities have sufficient resources and provide a supportive environment to enable providers to fulfil the job expectations that are placed on them?
  • Job expectations: do providers know what is expected from them in terms of service delivery?
  • Professional knowledge and skills: do health providers have sufficient knowledge and skills to fulfil job expectations?
  • Management and administration of the facility: do health facilities have a sound management system that provides supportive supervision and feedback to providers and the community?
  • Staff motivation: are providers motivated to fulfil job expectations?
  • Client satisfaction: are community expectations of health service performance met?

As data is uploaded from the mobile application, statistical reports are generated automatically on the supervisor’ web portal. These reports are accessible by health system managers and other stakeholders from the web portal to aid evidence-based planning and management. The development of the application was completed during 2019, after which the application was handed over to the Novartis Foundation. During 2020, plans are to implement the application in Tanzania.

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